FAQ


 

How to Apply a Patch

Each patch has an iron-on backing for an easy application. All you need is an iron and a towel or a cloth. Iron (highest temperature setting) the side of the bag/jacket to make sure it's warm, place the patch where you want to attach it and over a cloth or a towel make a few rounds of ironing the patch on. For more security and longevity, you can take the patch to your nearest dry cleaner or just sew it on yourself around the edges. 

Payments

You can complete your purchase using any major debit or credit card such as Visa, MasterCard, or American Express, and PayPal. If you'd like to purchase patches, stickers, or pins on Etsy, please visit: www.etsy.com/shop/asildastore

Canceling your order

If your order has not started being processed, email us as soon as possible at: hello@asildastore.com and we’ll let you know if your cancellation was successful. Note: All orders are processed and shipped up to two working days from the date when the order was placed.

Pricing Policy

Asilda Store products are sold at limited quantities and availabilities. We have done our best to display our items as accurately as possible on the Asilda Store website. Please be aware, variations in style, color, size, shape and look may occur.

Shipping 

All orders are processed and shipped up to two working days from the date when the order was placed. If you place an order on Friday or over the weekend, your order will be sent by Tuesday. We don’t ship on national holidays or any other day that the Post Office regards as a “non working” day. Shipping rates can vary based on the location it’s shipped to: $2.99 USA and $4.99 International flat rates.

Return Policy

All returns will be happily accepted in case the item has any manufacturing faults and damages, or simply if you don’t like it anymore.
Items that are damaged in transport are the responsibility of the selected courier service. Asilda Store will not be held responsible for such misconduct of its goods. All returns are subject to exchange for another product within the same price range, or a full refund excluding the shipping costs. Shipping costs will have to be covered in total by you, the customer, however, it is determined that the fault is our part (damaged or wrong item), the shipping costs will be covered by us. In order for us to accept them, a return email notification must be sent to us within 3 days upon the delivery date.

How to Return or Exchange Your Order

1    Before returning an item, please email us within 3 days upon the delivery date at hello@asildastore.com explaining why are you returning it.
2    Please send your return back to us within 7 days of receiving an email from us, or up to 30 days upon your order arrival date.
3    Send the item(s) in its arriving condition along with the original packing.